I had to move some users including mailfile from one server to another. Both servers are 8.0.2. When i looked into admin4.nsf, I found that the “Monitor New Mailfile Fields” request for two of the users ended with an error:

Title: Frank XXXXX File name: mail\fxxxxx; Name: OutOfOffice|OutOfOffice; Error: Cannot find user in Domino Directory
Title: Frank XXXXX File name: mail\fxxxxx; Error: Cannot find user in Domino Directory

The user does exist in the Domino Directory and can access the new server. I searched the Knowledgebase but could not find a solution. Obviously it has to do with the OOO Agent. Here is what I did to workaround the issue.

1. Open the mail file using the Domino Designer client and delete the OOO agent.

2. Replace the template design. The Out of Office agent will then be placed back into the mail file with a signature of either “Lotus Notes Template Development” or a company ID that has rights to run agents on behalf of others.

3. In the admin4.nsf database, select “Perform Request” again.