Coming Soon

A new version of !!HELP!! is coming soon. ( V. 1.5.1 )

I guess we will release the new version in two weeks from now on. Thomas added a lot of new functions and bug fixes.

I myself totally redesigned the escalation engine. The whole set of design elements for the escalation engine will be available for download as soon as !!HELP!! 1.5.1 has been released.

You then can use the engine in your own applications.

A handful of design elements will enable your application to send ( multi lingual ) notifications about escalated documents.

Thomas Schulte today released the first version of !!DRIVER!! on OpenNTF.org. !!DRIVER!! is one of a bunch of databases to work together with !!HELP!!. There will be a !!SYSTEM!! db in the very next future.

based on the work done for !!HELP!!, !!SYSTEM!! targets the soft and hardware inventory parts of a companies helpdesk. It is multilanguage enabled the same way !!Help!! is and shares some of the basic functions as EscalationHandling or configurable InputValidation or configurable menues
With this database you can
– inventarize all your computer systems.
– create new systems based on systemtemplates
– create systemtemplates based on an active system
– add or remove single components to a system while the system is active
– have systems as active systems or systems in store
– link systems to one or more people or department based on a defineable connection to any notes database where your organisation structure resides (to get a decent booking solution later on)

In summary you can catch the whole lifecycle of systems you use in your database.

And we will introduce !!HEUREKA!!; the Knowledge- and Solution database for !!HELP!!.

There’ll be a lot of things to SnT; not only on Thursday …